Healthcare Providers
35% reduction in patient no shows
Three Layers. One Intelligent Platform.
WestCX unifies every aspect of regulated communication through an AI-native architecture designed for trust, precision, and measurable outcomes.
Evidence Layer
Captures and analyzes data across every interaction, providing the intelligence to measure impact, prove outcomes, and continuously optimize performance.
Optimization Layer
Orchestrates communication with precision, privacy, and compliance, applying policy logic, routing, and personalization to ensure every message reaches the right person, at the right moment.
Engagement Layer
Delivers human-like, multichannel experiences across voice, SMS, chat, email, and web, bridging automation and empathy to drive meaningful results at scale.
Payers
15-25% improvement in quality scores (Stars, HEDIS, CAHPS)
Pharma
30% increase in Vaccination and Scheduling Rates
Pharmacies
35% increase in refill pickup rates through smart reminders
Finance
70%+ containment rate through automated voice solution
Mosaicx is a leading cloud-based SaaS solution specializing in customer experience (CX) automation, leveraging cutting-edge conversational AI, machine learning, and natural language processing to deliver seamless, personalized interactions that enhance satisfaction, reduce costs, and improve operational efficiency.
Televox has partnered with healthcare, payor, and pharma organizations for over 30 years to provide communication solutions, helping organizations improve patient engagement and care delivery through intelligent outreach and automation.
WestCX